Friday, March 24, 2006

CHICKEN LITTLE DURING A RED EYE MADE ME RED

Update: Email reply from Continental (not much but at least they're taking it into consideration for future flights)
Dear Mrs. Darbonne,
We are concerned that you felt the in-flight entertainment selection was shown at inappropriate time. Your comments are appreciated, and will be used within our Marketing division as we continue to improve our service. Thank you for using Continental Airlines.
Sincerely,
Cheryl San Jose

This is an email I recently sent to Continental Airlines...(My friend's recent experience with American Airlines reminded me of this)

Subject:
Flight Experience


Message:

My family and I flew on the red eye flight from LAX to Houston IAH the morning of Saturday, March 11th, 2006. I love to fly the red eye because of my small children so they'll sleep during the flight. I try hard to make sure my kids don't make the flights uncomfortable or loud for your other passengers.
Therefore, it was quite disturbing to my husband and I that you would choose to air CHICKEN LITTLE at 2 O'clock in the morning. It was very difficult to get my kids to sleep which was the whole point of taking the red eye. I know you have millions to please, but many of us are parents trying our best to fly peacefully with our children for our sakes as well as everyone aboard.
In the future, PLEASE DO NOT AIR CHILDREN'S MOVIES DURING RED EYE FLIGHTS.
Thank you ever so kindly,
Kelley

4 comments:

willam said...

American Airlines is incapable of doing anything smart.
(in my experience)

Cory said...

Let us know if they write back.

Kelley said...

No reply yet from Continental-I'll definitely update yall when I hear back from them.

Fightin' Mad Mary said...

Hey, not bad. At least it doesn't sound too much like a form letter. This is MUCH better than the run around that Micah got from American Airlines.